Refund policy

🔁 Refunds & Returns Policy

At gzpuyan.com, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied, we offer a straightforward 30-day return policy. You may request a return within 30 days from the shipping date of your item. Return requests made after this period will not be honored.

This policy outlines the terms and conditions for returns and refunds for purchases made on our website.

1. Eligibility for Returns and Refunds

  • Defective Products: You are eligible for a return or refund if the item is damaged, has manufacturing defects, or fails to function as intended.
  • Incorrect Product: If you receive an item that differs from what you ordered, we will facilitate a return or exchange.
  • Non-Returnable Items:
    • Software and digital products
    • Personal use items (e.g., in-ear monitors)
    • Special orders, used, discontinued, or clearance items
    • Damaged or incomplete items not in original packaging

2. Timeframe for Returns

  • You must notify us of your intent to return a product within 30 days from the shipping date.

3. Return Process

  • Step 1: Contact our customer support team at support@gzpuyan.com to request a Return Authorization number. Provide your order number, the reason for the return, and any relevant photos of the product.
  • Step 2: Package the item securely in its original packaging with all included accessories, labels, and documentation (e.g., user manuals, warranty cards).
  • Step 3: Ship the item to the provided return address using a trackable shipping service. The return address is:
    Hai Qin Wan, E. BinJiang RD, Haizhu District, Room 301, No. 515, Guangzhou, 510300, Guangdong, China

4. Conditions for Returns

  • The item must be in its original condition, unused, and include all original packaging, accessories, and documentation.
  • For safety and hygiene reasons, items must show no signs of wear, use, or damage.
  • Returns may be subject to a 10% restocking fee if the item is returned without original packaging or shows minor wear that affects resalability.
  • We reserve the right to reject a return if the product does not meet these conditions.

5. Refund Process

  • Once we receive and inspect the returned item, we will process your refund within 3–5 business days to your original payment method.
  • Refunds will cover the full purchase price of the item. Return shipping costs are not included and are the responsibility of the customer.
  • Refunds typically take 7–15 days to appear in your account, depending on your card issuer.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs in all cases, except when the item is damaged or has quality issues (e.g., manufacturing defects).
  • If the return is due to damage or quality issues, we will cover the return shipping costs.
  • As all orders are shipped free of charge, no original shipping costs are charged to the customer, and thus no shipping costs are deducted from the refund.

7. Exchanges

  • If you wish to exchange your item for a different size or model, please indicate your preference when contacting us. We will guide you through the exchange process.
  • There are no additional handling fees for exchanges. We cover shipping costs for exchanges due to defective or incorrect items; otherwise, customers are responsible for shipping costs.

8. Cancellation

  • If you wish to cancel your order before it has shipped, please contact us immediately at support@gzpuyan.com.
  • Once the product has been shipped, the standard return policy will apply.

9. Contact Us

  • For questions or assistance regarding returns and refunds, email us at support@gzpuyan.com any time. We respond within 24 hours. For urgent issues, include "Urgent" in your email subject.

Note

gzpuyan.com reserves the right to update and modify this Return and Refund Policy at any time. It is your responsibility to review this policy periodically for any changes. Your continued use of our website constitutes acceptance of these policies.

Return Address: Hai Qin Wan, E. BinJiang RD, Haizhu District, Room 301, No. 515, Guangzhou, 510300, Guangdong, China
Email: support@gzpuyan.com